To provide quality products that satisfy the needs of wellness and nutrition and ensure consumer confidence through monitoring with quality and food safety management systems under strict compliance of the legal framework and providing excellent service.
|Advance in the implementation, certification, maintenance and improvement of management systems.||
Certification was achieved in different quality and product safety management systems, which allow us to offer reliable, safe products to clients and consumers:
|Implement the Food Defense Model for food protection||
Training of key staff in the Businesses was conducted in the Food Defense Model for food protection.
Progress was made in implementing the Model in the Coffee, Chocolate and Biscuit Businesses.
|Maintain and improve health and hygiene conditions in production plants and sales networks.||
A result of 91.6% of the Grupo Nutresa companies in the Sanitary–Hygienic Profile (SHP).
|Implement the supplier monitoring and development plan.||
The incorporation of new legal requirements was accompanied in 361 suppliers of direct materials and 55, indirect.
Changing trends in consumer demands have promoted changes in legislation related to consumer protection. Given this circumstance, Grupo Nutresa now has quality management systems to identify opportunities for improvement and adopt the measures necessary to seek continual improvement of processes.
In addition to managing legal compliance in foods, constant updates are made in standards to ensure and be at the forefront in international management systems of certified quality and safety.
Food adulteration is a risk throughout the supply chain, which is managed by implementing control in the supplies in sourcing, production and distribution. To do this, technical specifications are implemented that permit knowing the components of the supplies in detail with food protection management systems – Food Defense – and security schemes in distribution that ensure consumers unadulterated foods of any kind.
Taking into account the increase in digital platforms, the challenge to generate and maintain constant communication with clients and consumers urges the Organization to have different channels in social networks and Websites, to facilitate the reception of and response to different user concerns and opinions. To appropriately address and manage these communications, we have staff specialized in receiving, attending and scaling requirements in a timely manner, and specific attention protocols for events in social networks.
For Grupo Nutresa, food security and safety is a constant priority in the development and manufacture of the entire portfolio of products; for this reason, by 2020 we foresee the implementation of the Food Defense Food Protection Model in all operation centers.
To facilitate the implementation and certification of other management systems, we will seek to establish atransversal management system for the Organization, to close gaps and comply with requirements from consumers, clients and regulatory matters as a result of international expansion.
On the other hand, and in order to monitor and provide timely responses to consumers and the market on new consumer habits that may lead to inhibitors, we will implement a social network monitoring center to detect areas of opportunities in clients and consumers, and manage them in a timely manner.
Pastas Monticello Fusilli was recognized as one of the best pastas in the world and received the Monde Selection Gold Medal in Belgium.
Hamburguesas El Corral was recognized as the best fast food restaurant in Colombia in the X edition of the La Barra Awards. It is important to note that this is the fourth time that the chain has earned this recognition and for two years was declared the winner with no competitor coming close.
As part of its corporate philosophy and performance, Grupo Nutresa focuses its management on food safety with safe, quality products that provide consumers with trust in what they purchase and consume. Therefore, the purpose of the integrated management systems is to guide and strengthen the performance of processes to ensure product quality and safety, as well as directing, articulating and aligning the requirements of the subsystems that comprise it: labor risk management, environmental management, quality management, risk management, business continuity, health organizations and corporate social responsibility, among others, supported by tools that provide a model of innovation and continuous improvement.
With the participation of the businesses, sales networks and Servicios Nutresa, in 2015 the Integrated Management System (Sistema Integrado de Gestión, SIG) synergy community defined the protocols of performance in external assemblies to support the negotiations of assembled products and the construction of a risk and crisis management protocol in social networks.
Likewise, integrated management system indicators were approved, which allow permanent benchmarking among the businesses and quickly find opportunities for continuous improvement, define joint strategies and establish a timely correction to any possible deviation.
The management systems under which the different Grupo Nutresa plants are certified are continuously reviewed by external audits to ensure and verify the degree of compliance with the requirements of each one.
Currently, the Organization has 135 valid certifications associated with quality systems, safety, risks, best agricultural practices, sales security, environmental security, Family Responsible Companies (FRC), Equipares and healthy organizations. In 2015, 56% of production was in plants that have certification in food safety management system standards, including those approved by the Global Food Safety Initiative (GFSI). G4-FP5 SDG 2
For its part, through the Total Productive Maintenance (TPM) methodology, we continued to work on the approval and integration of our tools of the model, such as Reporting Abnormalities, Cause Analysis, 5S and Single Point Lessons, which have allowed promoting and improving performance in the integrated management systems and contribute to achieving certifications. The TPM culture allowed us to continue strengthening process optimization, promoting safety and health at work, environmental management and food safety at all levels of the Organization.
Data from 2013 y 2014 were restated due to changes in th accounting methodology.